Repair Services

After-sales service

Unexpected accidents will cause equipment to fail to operate normally, especially in harsh environments.Equipment downtime can cause serious losses. For this, Genzo has launched a standardized warranty service for rugged products to improve customer production efficiency.

Warranty Period

18 months warranty ensured from the date of delivery. Free repairing is available for functional problems of non-artificial damage, otherwise that will be charged.

From 1.5 to 3 years, we implement a paid warranty on most models. After 3 to 6 years, we implement a paid warranty on some models. After 6 years, we implemented a paid warranty on a small number of models.

Varied & Thoughtful repair mode

Once you have after-sales need,our FAE employees will provide remote technical support & send maintenance materials first, FAE employees can also be sent to the customer's place to repair depending on the situation, or customer can directly send the damaged products back to Hongkong city where Genzo has a maintenance center there,they will be repaired and send it out quickly.

Professional Maintenance Management

All repairs use genuine parts approved by Genzo. Professional technicians, high-quality maintenance services, and standardized unified management make customers worry-free.